Privacy Policy | PsyHealth

PsyHealth (“PsyHealth”, “PsyHealth Wellness”, “we”, “us”, or “our”) respects your privacy and is committed to protecting it through our compliance with this policy. The PsyHealth website, including offered products and telehealth services, is owned and operated by PsyHealth.

PsyHealth is committed to protecting the privacy and accuracy of confidential information to the extent possible, subject to provisions of province and federal law. Other than as required by laws that guarantee public access to certain types of information, or in response to subpoenas or other legal instruments that authorize access, personal information is not actively shared. In particular, we do not re-distribute or sell personal information collected on our web servers.

Scope

This policy applies to PsyHealth’s website (www.psystem.ca) and Platform (www.mydigitalcarehome.ca) to the extent that any of these entities collect, use of, disclose or receive personal information in connection with the operation of the Platform or the services. Some of PsyHealth services are delivered through Practice.Better and Teach.able, information collected through these platforms can be found through their respective links, which are not subject to this policy.

This policy describes:

How we collect, receive, use, share, disclose, process, and protect the personal information, including personal health information, of our customers (collectively, "you" or “your”);
The types of information we may collect from you; and
Our practices for collecting, using, maintaining, protecting, and disclosing that information on our website located at www.psystem.ca and all other services provided by Inkblot, as described on the Website.

Consent

We need your consent to collect, use, share and disclose your Personal Information, with some limited exceptions as determined by law. These limited exceptions can include times where legal, medical, or security reasons make it impossible or impractical to seek consent. You can withdraw your consent any time, subject to legal, regulatory, or contractual requirements. See section How to contact us of this Policy for the contact information of our Privacy Officer. If you do not want to provide us with this information, you do not have to, however, this may limit your ability to use certain functions or to request certain services or information.

Consent can be implied or inferred from certain actions. For example, if you present your benefits policy information in lieu of paying for a service, it can be implied as consent for the PsyHealth coach to provide your Personal Information to PsyHealth to obtain payment for the service rendered, and for PsyHealth to process the related claim for payment and provide other services.

We will continue to use and disclose your Personal Information previously collected in accordance with this Privacy Policy, unless you inform us otherwise.

Information Collected

We will only use your personal information, including personal health information, in accordance with this policy unless otherwise required by applicable law. We take steps to ensure that the personal information that we collect about you is adequate, relevant, not excessive, and used for limited purposes.

www.psystem.ca does not associate this data to individual user identities.

In this Privacy Policy, personal information and personal health information are collectively referred to as “Personal Information”.

In addition to the IP address/browser information collected from anonymous visitors to the site, other information is collected and stored when users log in to view restricted content or submit forms

Depending on the product or service, we may collect or receive Personal Information about you , including:

First, Last Name, date of birth, gender, sexuality;
Address, postal code, email address, phone number(s); user ID/authentication;
Payment information including your billing address, and payment method information;
Medical or health information, including your health history and conditions, underlying diagnosis, laboratory testing results, diagnostic images, and other health related information;
Interaction and relationship data information with us, such as telephone recordings, communications (CRM data, emails, letters etc);
Electronic/digital information such as geolocation, IP address, tracker, activities on our website/app etc;
Your account and profile information, including password management and security questions and answers, as well as the services you choose to purchase and use; and
How you use our products and services, including through our websites and other electronic means, and your preferences for certain products, demographics, interests and lifestyle activities.

We may collect or receive Personal Information from:

Completed applications and forms;
Your interactions with us, including engaging with us over social media and through surveys;
Your telehealth consultations;
Updates to your online profile and other information that is maintained in your client user account;
Your medical records, treatment and examination notes, and other health related records maintained by your Health and Wellness Coaches and/or Counsellors; and
Your doctor, pharmacist and/or other medical and health professionals responsible for your care.

Cookies and Mobile Services

Our services use a technology called Cookies. A Cookie is a tiny element of data that our services send to a user’s browser, which may then be stored on the user’s hard drive so that we can recognize the user when they return. PsyHealth and our business partners, marketing partners, affiliates, or other service providers may use cookies to remember your preferences and authenticate you. Cookies uniquely identify your device or user account associated with the website.

You may set your browser to notify you when you receive a Cookie or to not accept certain cookies. However, if you decide not to accept Cookies from our Platform, you may not be able to take advantage of all of the Platform or services features. We may also collect non-personal information from your mobile device or computer. This information is generally used to help us deliver the most relevant information to you.

Examples of information that may be collected and used include how you use the application(s) and information about the type of device or computer you use. In addition, in the event our application(s) crashes on your mobile device we will receive information about your mobile device model software version and device carrier, which allows us to identify and fix bugs and otherwise improve the performance of our application(s).

Use of Collected Information

www.psystem.ca and www.mydigitalcarehome.ca ask for your Personal Information for various purposes related to the operation of the Platform and its Services, as well as to manage our business , including the collective use of your data:

To provide, administer, and maintain our Service;
To notify you about changes to our Service or otherwise communicate with you about our Service;
To allow you to participate in interactive features of our Service when you choose to do so;
To provide customer support;
To respond to your inquiries;
To sign-you up for an account or subscription;
For payment processing purposes;
To gather analysis or valuable information so that we can improve our Service;
To monitor the usage of our Service;
To detect, prevent and address technical issues;
To attend to and manage your requests to us and respond to your inquiries;
To provide you with educational content, newsletters, offers, promotions, marketing, general information about the Service and other information that we believe may be of interest to you;
To bill you and collect payment;
To verify identity and the accuracy of your information;
To identify your preferences;
To ensure you receive a high standard of service;
To meet comply with the law or meet regulatory requirements;
Other legal reasons as apply to the Service requested and our business;
To contact you by email, telephone calls, SMS, or other forms of electronic communication regarding updates or informative communications related to our products or services;
To anonymize the Personal Information and to use that anonymized information in studies, reports and other programs that we offer;
To conduct research on users' demographics, interests, and behavior based upon information provided during use of our Websites and platform;
To combine PsyHealth data with external data for health management purposes or programs that we offer;
Where permitted, or with your prior consent where required by law, we will use your name and email address to send our newsletter to you. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or contacting us using the contact information listed below in this Privacy Policy; and
To support operating, maintaining, supervising, administering, and enhancing the Platform and services offered, including improving quality of care provided by coaches, monitoring and analyzing the effectiveness of content on the website, mobile application and services offered, aggregate site usage data, and other usage of the website and mobile application such as checking your eligibility and assisting you in completing the registration process.

We will make reasonable efforts to ensure that your personal data is accurate and complete. You may request correction to your personal data to ensure its accuracy and completeness. A request must be made via our website or in writing and provide sufficient detail to identify your personal data and the correction being sought.

Distribution of Collected Information

www.psystem.ca and www.mydigitalcarehome.ca will not distribute or sell personal information to third-party organizations.

Depending on the product or service, we may disclose Personal Information to:

People, healthcare providers and other parties we work with to administer the products and services we provide;
Authorized employees, agents and representatives who need the information to complete their duties for us;
Your health & wellness coach, counselor, and any health care professional direct or indirect involved in your care, and their employees;
Any person or third party organization you give consent to;
People who are legally authorized to view your Personal Information;
Other entities within PsyHealth;
Service providers who need this information to perform their services for us. Examples of the services include: data processing, data storage, processing payments, printing and distribution services, mental health management programs; and
People, organizations, and investigative bodies who work to prevent, detect, or investigate suspected fraud, breaches of agreement, or contravention of law.
When we disclose or allow access to Personal Information with anyone inside or outside of PsyHealth, we will take the appropriate precautions to maintain the confidentiality of the information. This includes limiting the disclosure to what is reasonably required for the purposes listed in this Privacy Policy. We will attempt to satisfy requests for information in ways that do not disclose any Personal Information.
For emergencies that may threaten your life, health, or security. We will subsequently inform you of this disclosure; and
For legal reasons. We may be compelled to release your information by a court of law or other legal or regulatory authority. In those instances, we will only disclose the information that we are legally required to provide.

Privacy Statement Revisions

This Privacy Statement was last revised on May 7th, 2023. We may change this Privacy Statement at any time and for any reason. We encourage you to review this Privacy Statement each time you visit the web site.

The most current version of the Policy will govern how we process your Personal Information and will always be available at www.psystem.ca. By continuing to use our services, you agree to be bound by the revised Privacy Policy.

Responsibility for External Sites

This website may contain links to other web sites. Some of those web sites may be operated by third parties. We provide the links for your convenience, but we do not review, control, or monitor the privacy practices of web sites operated by others.

We are not responsible for the performance of web sites operated by third parties or for your business dealings with them. Therefore, whenever you leave this web site we recommend that you review each web site's privacy practices and make your own conclusions regarding the adequacy of these practices.

Cross-Border Transfers

Your Personal Information may be transferred to and/or stored in another province where we or our service providers operate, including Ontario. Your Personal Information is not stored outside of Canada. By using the Platform, you agree to the cross-border transfer of your Personal Information and understand that it may be available to government authorities under lawful orders and laws applicable in the foreign jurisdiction. PsyHealth will strive to protect your Personal Information disclosed to third parties by contractual agreements requiring that those third parties adhere to confidentiality and security procedures and protections.

Your Rights

You can contact us directly any time at the address listed in the Contact Information section below to update your personal information or make another type of request regarding the information you know or believe PsyHealth holds about you.

As subject to by applicable law, you have the right to receive information about, and review in person, or obtain copies of, the Personal Information we maintain about you. We may charge you a reasonable fee as allowed by law to obtain this information.

Subject to applicable law, you may request amendments or deletion of your Personal Information by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete Personal Information, it will be deleted from the active database, including from our archives, though we may also retain de-identified information about your use of our Platform and Services. Once we disclose some of your Personal Information to third parties, we may not be able to access that personal information any longer as maintained by the third party and cannot force the deletion or modification of any such information by the parties to whom we have made those disclosures. After we delete Personal Information, we will retain de-identified information and will continue to use de-identified information without restriction as permitted under this policy.

How to Contact Us

Please feel free to contact PsyHealth’s Privacy Officer:

By email: privacy@psystem.ca
‍By mail: Privacy Officer

PsyHealth
320 5th ave N. (#506)
Saskatoon, SK S7K 2P5
Canada

The PsyHealth Privacy Office will acknowledge receipt of your enquiry. Within 30 days of receiving your enquiry, PsyHealth’s Privacy Officer will write or call to tell you if the problem has been resolved, or, in more complex cases, advise you what further steps are being taken and when you may expect a resolution.

We respect your privacy